1. Submit a deletion request
In the Reach-X app, open Account or App settings, then choose Delete account and data. You can also start the same request from this page by emailing support@reach-x.co.za.
Send the request from the email address registered to your Reach-X account. Include your full name, registered email address and, if applicable, your registered mobile number. Use the subject line Reach-X account deletion request. Do not send a password, verification code, identity document or payment-card details by email.
2. Verification and timing
We acknowledge requests within seven days. To protect accounts from unauthorized deletion, we may ask you to verify control of the registered email address or answer a limited account-security question. After verification, we deactivate the account and complete deletion or irreversible de-identification of in-scope data within 30 days.
3. Data deleted or de-identified
Subject to the retention exceptions below, the request removes or de-identifies:
- your account, profile, contact details, avatar, login sessions and device tokens;
- workspace memberships, join requests and account preferences;
- survey and fieldwork data linked to you, including answers, photos, audio, video, files, signatures, timestamps and location context;
- buyer profile information, saved delivery details, carts and attribution data; and
- support and service records that are no longer needed for a lawful purpose.
Data in secured backups is not restored to active systems and is removed as backups age out, normally within 90 days after the deletion is completed.
4. Data that may be retained
Reach-X may retain the minimum records required for tax, accounting, payment, reward, order fulfilment, fraud prevention, security, dispute resolution or another legal duty. This can include transaction and ledger records, invoices, order records and limited audit logs. These records are restricted from ordinary product use and are de-identified where that still satisfies the relevant duty.
Tax and accounting records may be kept for up to five years after the relevant return or reporting period, and longer only where a law, investigation, dispute or legal hold requires it. When the applicable period ends, the retained personal data is deleted or irreversibly de-identified.
5. Delete particular data without closing your account
You may request deletion of particular personal data without deleting your entire account. Email support@reach-x.co.za, identify the data you want removed and state that you want to keep the account open. The same verification and lawful-retention rules apply.
6. Need help?
Contact support@reach-x.co.za with questions about an existing request or your privacy rights.